Our ISP, iPrimus let us know that the phone and ADSL would be connected on Friday 31 August. After receiving notification of the number, we connected the modem/wireless router. Based on experience I was unsurprised to find that neither the Internet nor telephone was working; from all four outlets in the house.

At 8:30 am on Saturday we sought assistance from iPrimus. After escalating our enquiry they let us know that we would receive further information in the next 24 hours and that we would be liable for $165 if the fault was due to our equipment. It is not the first time we have received this warning, on all occasions our equipment was found to have been functioning perfectly well.

At around noon there was a knock at the door. A burly ‘Field Technician’ (FT) from the phone company who provides infrastructure, bustled into our home brandishing meter adorned devices, with cables dangling. After poking and prodding, emitting high pitched noises and making himself comfortable on our soft furnishings he went to the ‘exchange’ to fix the problem. The FT returned two hours later, fault fixed, somewhat exasperated by the time it had taken.

To say we were gobsmacked would be an understatement; fixed on the same day!